Returns & Exchanges
At Wodka Company, we strive for complete satisfaction with every gourmet selection; however, due to the perishable nature of our food products, returns are handled with strict adherence to safety standards. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery to initiate a resolution.
Document the Issue
Take clear photographs of any damaged packaging or incorrect items immediately upon arrival to assist with our quality control review.
Contact Support
Email our customer care team at [email protected] with your order number and the photos of the products in question.
Verification Process
Our team will review your claim within 24 business hours to determine if a replacement or a refund to your original payment method is appropriate.
Resolution
Once approved, we will ship a replacement at no extra cost or issue a full refund; please note that physical returns of food items are generally not required for safety reasons.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing